Shipping policy

Last updated: November 10, 2026

This Shipping Policy applies to Nuby orders delivered within the United States.

Shipping cost and timing

Standard Shipping is free. Orders are normally processed within 1–2 business days. After shipment, standard transit normally takes 4–6 business days. Weekends and U.S. federal holidays are not business days. These are estimates, not guaranteed delivery dates.

Tracking

When the order ships, tracking information is sent to the email address used for the order. Tracking activity may take time to appear after the carrier receives the package.

Address changes

Review the shipping address before completing checkout. If an address is incorrect, contact Support@thenubyi.com as soon as possible. We will try to update an order that has not shipped, but an address change cannot be guaranteed after the order enters processing or is handed to the carrier.

Delays, loss, damage, and incorrect delivery

Carrier delays can occur because of weather, service disruptions, high shipping volume, or other circumstances outside our control. If tracking has not updated for an unusual period, a package appears lost, the parcel arrives damaged, or it is delivered to the wrong address, contact us with the order number and relevant photos or tracking details. We will review the shipment and coordinate the appropriate next step with the carrier.

Contact

Nuby
Email: Support@thenubyi.com
Phone: (571) 818-0556
Address: 1213 K St NW, Washington, DC 20005, United States