Frequently Asked Questions

How long does shipping take?

Standard Shipping within the United States is free. Processing normally takes 1–2 business days, followed by an estimated 4–6 business days in transit. Weekends and U.S. federal holidays are not business days.

How do I track an order?

Tracking information is sent to the email address used for the order after shipment. Carrier tracking may take time to begin updating.

Can I change or cancel an order?

Email Support@thenubyi.com as soon as possible. We will try to help before shipment, but a change or cancellation cannot be guaranteed after processing begins.

What is the return window?

You may request a return within 30 days after delivery. The item must be unused, in its original condition, and in its original packaging. Provide the order number or proof of purchase. Eligible returns include merchant-paid return shipping and return instructions or a prepaid label.

When will I receive a refund?

After a return is received and approved, the refund is issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

What if an item is damaged, missing, or incorrect?

Contact us promptly with the order information and clear photos of the item, packaging, and shipping label. We will review the issue and explain the available resolution.

Which payment methods are accepted?

The payment methods currently enabled for the store are displayed in the secure checkout. Select one of the available methods before submitting the order.

How can I contact Nuby?

Nuby
Email: Support@thenubyi.com
Phone: (571) 818-0556
Address: 1213 K St NW, Washington, DC 20005, United States