Refund policy

Last updated: November 10, 2026

This Refund Policy applies to purchases made from Nuby for delivery within the United States.

30-day return window

You may request a return within 30 days after the item is delivered. To be eligible, the item must be unused, in its original condition, and in its original packaging. Please provide the order number or other proof of purchase when contacting us.

Starting a return

Email Support@thenubyi.com before sending an item back. If the return is eligible, Nuby will cover the return shipping cost and provide return instructions or a prepaid return label. Items sent without authorization may not be accepted.

Damaged, missing, or incorrect items

Inspect your order when it arrives. If an item is damaged, missing, or different from what you ordered, contact us promptly with the order information and clear photos of the item, packaging, and shipping label. We will review the issue and explain the available replacement or refund resolution.

Refunds

After the returned item is received and approved, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. If more than 15 business days have passed after we confirm approval, contact us.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order before shipment. We will try to help, but we cannot guarantee that a change or cancellation will be completed once processing has begun. Orders that have shipped follow the return process above.

Contact

Nuby
Email: Support@thenubyi.com
Phone: (571) 818-0556
Address: 1213 K St NW, Washington, DC 20005, United States